FAQ’S

 


 

What is goMobiPlanet?
goMobiPlanet is a service that makes your business easily available to mobile users with a fast and easy mobile website. Millions of people are now using their mobile phones to surf the Internet and look for information and services. goMobiPlanet ensures customers can easily find your business anywhere, anytime. Thanks to its intuitive and easy-to-use interface, customers get immediate access on their mobile phone to all the key information about your business and are able to contact you with just one click or touch.

Why is the mobile web important?
There are 4 billion mobile phones in active use worldwide: 4 times more than PCs. In 2009, mobile web usage increased 148% globally (Source: Quantcast) and the numbers continue to rise. In fact, by the end of 2013, customers using the mobile web are projected to grow to 1 billion. Your customers are already looking for you on their mobile phones.

How are mobile Web sites different than PC sites?
Mobile websites are built to exploit the special characteristics of mobile phones and mobile users to provide the best possible experience to users. Besides adapting to the smaller screen of a mobile phone, they are also made easier to navigate using touch or a keypad and provide more direct access to the information that a customer is more likely to need while on the go. Even on high-end devices with large touch-screens, a made-for-mobile Website helps your visitors quickly become happy customers with content and a design that’s suited to someone in a mobile context for example, customers can use the unique features of the mobile phone to contact you such as the ‘call us’ feature, where with one touch they call your business and the ‘find us’ feature, which provides access to a Google map showing your business address and allowing the customer to obtain directions from their present location to your business.

Will this replace my desktop site, or be in addition to my desktop site?
A goMobiPlanet mobile site extends the reach of your business to the mobile Web, allowing you to provide your mobile visitors a fast and easy way to learn about your business and contact you with one click. While your existing web site is aimed at giving a full and comprehensive picture of your business, a goMobiPlanet mobile site allows you to deliver immediate access to what matters most when on the go. The two sites are complimentary and work together to make sure your customers are getting the most appropriate experience for their context and their device. For customers who do not yet have a desktop site and are maybe daunted by the prospect of having to build one, goMobiPlanet offers a really easy way to get up and running with a website that will work on both the PC and mobile phone.

What are the benefits to my customers?
Studies show that visitors who access a full web site on their mobile phones complain about how much time and data is required to load the site and how hard it is to find the information they need. Most of these customers abandon such sites quickly out of frustration and are unlikely to return and, worse yet, look for a competitor with a more mobile-friendly site.

A goMobiPlanet site resolves these problems and satisfies your mobile visitors by giving them quick and easy access to the key information about your business. A goMobiPlanet site is designed with the mobile user in mind. You save them time and money, and you easily convert them into happy, paying customers.

How will people actually get to my site?
There are four ways by which users can reach your site.
The easiest way is to promote the site to your customers. For example, using goMobiPlanet you can send links via text message for your goMobiPlanet site to your customers’ mobile phones so they always have your information in hand.

The second way is via search. Users on mobile devices increasingly see mobile sites returned in search results, so goMobiPlanet sites will increase your business’s visibility to mobile users.

Third, add a link on your desktop website to your goMobiPlanet site. This will help increase awareness that the mobile site is available. This functionality is offered as part of the goMobiPlanet package, and can be easily put in place by the designer of your desktop website.

Fourth, goMobiPlanet can provide automatic redirection of mobile users from your business site to your goMobiPlanet site, so they are guaranteed a good experience. This more advanced capability requires a designer to embed the provided functionality into your business website.

How does goMobiPlanet help to increase a site’s visibility in mobile search engines?
The goMobiPlanet site is built using good practice recommendations, as outlined in Google’s Search Engine Optimisation Guide, which includes creation of a sitemap, well defined page titles and descriptions, optimized site structure for navigation, good URL structure, optimized robots.txt, and site submission to directories. 

In addition, you can provide keywords for your business, which are used to assist search engines to rank the site’s relevance to an end user’s search request. Links to social network sites will also assist in this process.

How is my goMobiPlanet mobile site built?
When you sign up for goMobiPlanet, you get access to the user friendly goMobiPlanet Setup Assistant which puts you in charge of your site’s look and content. With the Setup Assistant your site can be built in minutes and changed whenever you wish. Another great feature of your goMobiPlanet site is that some of the content from your full site will already be populated for you on your goMobiPlanet site, such as your telephone number, address and logo.

How often can I update/change my site? Are there additional costs for that?
You can easily use the Setup Assistant at any time to make all the changes you want. There is no extra charge, so feel free to experiment and find the best way for you to use goMobiPlanet to grow your business.

What is included in the package?
The following is included in the package:

– Hosting of the goMobiPlanet site
– Unlimited access to the Setup Assistant to modify the goMobiPlanet site
– A fair use policy applies to traffic volumes a 2000 page views per day is the approximate ceiling.

How much time will I need to set up my goMobiPlanet site?
Your goMobiPlanet site can be set up in minutes with the simple and easy to use Setup Assistant. Even before your first use of the Setup Assistant, goMobiPlanet is at work to make the process fast and easy. goMobiPlanet offers a unique feature, with its underlying technology, allowing the pre-populating some of your content such as your telephone number for ‘Call Us’. Making any changes to pre-selected content is very easy. The Setup Assistant is highly intuitive and will guide you through each feature you want to include.

Domain Name questions – you can use any domain name!

Does goMobiPlanet require a .mobi domain name?
A .mobi domain name DOES have some important advantages – read more in the Top Five Reasons for .MOBI. 
Ready to get a free .mobi and the best deal on our mobile builder service? Start here –

That said, goMobiPlanet does not require a .mobi domain name. In the case of a free trial, we will take the domain name you place in the order form and create domain.getgoMobiPlanet.com, so that there are no domain costs incurred by the customer. It is recommended to use a .mobi domain for a mobile website eventually, to communicate to the end user that the site is mobile friendly, and to assist search engines to recognize it as a mobile site, and you can change to one after the free trial period.

Do I have to use a .mobi domain name or can I use a different one?
It is recommended to use goMobiPlanet with a .mobi domain, to maximize visibility to the user that the site is mobile friendly, but any domain can be used.

Can goMobiPlanet be used with a third level domain?
Yes.

I already own a .mobi domain name, can I use it instead of getting another one with goMobiPlanet?
Yes. Your Registrar can easily help you point your .mobi domain to your goMobiPlanet site. Use lb.site.mobi for CNAME.

What happens if the expiration date for my domain is different to the one for my goMobiPlanet site?
The goMobiPlanet service is dependent on the availability of the domain to reach the site: therefore if the domain expires, the goMobiPlanet site cannot be reached. It is necessary to renew the domain, or use another domain to reach the goMobiPlanet site to ensure continuity of service.

If I change the source site to a different site, how quickly is this reflected on the .mobi site?
The source site content is only used to populate the site the first time. Therefore changing the source site to a different site will have no effect, since the user would have confirmed their settings via the goMobiPlanet Setup Assistant. If they have not confirmed their settings, then content from the new source site will be available in minutes.

Can I delete the domain name but keep goMobiPlanet?
Yes you can, provided you remember to specify another domain for your goMobiPlanet site to keep it reachable.

Do I have to renew goMobiPlanet at the same time as the domain?
No, they do not have to be renewed together, but for the goMobiPlanet service to be reachable, the domain has to be current.

Technical Questions
For goMobiPlanet to work, is an existing website required to use as a source site?
No – if you do have an existing website goMobiPlanet helps you keep the information on your mobile site in sync with information on your existing site. But if you don't already have a website, thanks to its easy to use Setup Assistant, you can easily set up your goMobiPlanet as a standalone website.

How soon is a goMobiPlanet site live after the service is activated?
Your goMobiPlanet site should be open for business from the moment you click the “Get Started” button in the Setup Assistant. Depending on the domain you are using, there might be a certain delay as a result of how quickly the nameservers´ information propagates on the Internet.

How quickly are changes made on a source site reflected on the goMobiPlanet site?
When content on a source site is modified, which is linked from the goMobiPlanet site, changes are reflected immediately. Changes to content such as phone numbers and addresses are not reflected if they have been confirmed as correct via the Setup Assistant. You will need to modify that information manually in the Setup Assistant which is easy to do.

What browsers, phone types and cellular services are supported?
dotMobi’s DeviceAtlas is the most comprehensive and advanced database of mobile phones types and services in the market. goMobiPlanet leverages this technology to adapt itself dynamically to the specific phone in the hand of your visitor. From high-end touch-screen devices to lower-end phones, goMobiPlanet guarantees the best possible mobile experience to all your mobile customers.

How many users can the goMobiPlanet site handle?
goMobiPlanet leverages one of the most advanced technologies to ensure scalability and fast response even in the moments of highest pressure.

How much content can the mobile site hold/support?
There is no technical limitation to the amount of content that can be put on the site. However, since the site is for mobile consumption, it is recommended to limit content to only that which is of value to the mobile user.

Where is it hosted? Will this company also be hosting my desktop site?
The goMobiPlanet service includes hosting of the goMobiPlanet site. The business’s desktop website is unaffected by the use of a goMobiPlanet site.

How do custom links work with goMobiPlanet? – How many custom links can customers add to their goMobiPlanet site?
Customers can add links to their goMobiPlanet site as desired, which can link to content on their own site, or to third party sites.

Can I use two different telephone numbers (i.e. landline and mobile phone) on the Call Us link?
Currently, you can only put one number – so it would be recommended to use your main business number. You could provide additional phone numbers within the ‘About Us’ feature.

Can I transfer my goMobiPlanet to a different registrar?
It is not possible to transfer the goMobiPlanet service to a different registrar at this time. It is necessary to create a new goMobiPlanet subscription with the receiving registrar.